I have had a 1000FPS Chicago server with them now for 3 months, and all I can say is Wow! We have never had any problems with the server, but we have still used the support function. They have email support, and billing/game panel ticket systems. Constant 1000-1050 FPS, Seriously. They only put 2 servers to a core. Their game panel is TCAdmin, which is very simple to use but it could look cooler.