server was setup within a few hours of ordering, didn't have many problems but when I did the support team sorted it almost right way, they have many ways of contacting them, Email, MSN, phone, Skype, etc so had no problems contacting them. their control-4u server control panel is easy to use, allows you to stop/start the server, modify files, upload mods, upgrade/downgrade your server version ( not sure why you would want to downgrade it but could if wanted to), if you mess up your server completely then you can press a button and it clear and reinstall the server without you needing to contact support. The server pings where low and I haven't noticed any lag on the server.